Customer Service with a Personal Touch

Friday, November 13, 2020

Customer Satisfaction Sign

A top complaint of national firms is the lack of personalized service and attention customers receive. At Budget, we ensure our clients feel like our top priority.

As a family-owned and operated business, Budget Uniform understands the need for responsiveness in a uniform provider. From a 2-hour service response policy to internal processes that catch 95% of all needed garment repairs, we like to stay one step ahead of our customers’ needs.

Timeliness is the Currency of Customer Service

Missed deliveries, uniform shortages, calls that go unanswered, and unkempt uniforms are just a few symptoms of a uniform provider that doesn’t care. The right provider will be transparent, dependable, and attentive to the upkeep and maintenance of your employees’ uniforms.

The Budget team takes pride in providing services that are fast and reliable. Our 2-our response policy ensures our customers’ needs are met without games of telephone tag or no-show servicers. We are deeply committed to maintaining a culture that treats your business as an extension of our own. Budget’s CEO, Steve Shrager, touches base with customers and prospective customers along the way. While the pandemic has had an effect on the ability to meet face to face, Shrager still believes in an approach that keeps the CEO at the forefront of customer communications.

“When your customers tend to be happy, they’re not necessarily going to tell you about the little ways that things could be improved.”

Connecting directly with customers brings insight into what is – and isn’t– working within his teams, and has helped Budget to build lasting relationships and customer loyalty.

A Uniform Laundering Partner That Cares

Uniformed employees are the front-line representatives of your company – and looking sharp takes more than just washing your uniforms. It takes diligence and follow-through.

At Budget Uniform, we pick up, inspect, launder, repair, and deliver uniforms back to you on a reliable schedule that ensures your employees are ready to get to work. We take pride in being a local and family-owned organization serving the community we live and work in. That’s more important than ever in a year that has left all of us with many additional challenges.

Diligence means preventing common uniform issues before they occur. We take steps that include:

  • Special handling when necessary
  • Covid-19 precautions
  • Delivery completeness reports
  • Proactive repair service
  • 2-hour response time
  • Service call tracking and follow-up
  • 1-week-turn-around for most new hires
  • pH testing
  • Careful inspection of garments
  • HACCP compliance
  • Online access to invoice information

With third-generation owner involvement, a team of industry veterans, customized programs, and personalized customer service, we work hard to provide an experience unmatched by national uniform providers. If our clients have questions or concerns, we are a phone call away.

We have a vested interest in your company and our community. As a uniform partner, we work alongside your team to maintain the health, safety, and appearance of your employees so they can look – and perform – their best day after day.

Contact us through the link below to learn more about our uniform rental services.

Request a quote today for work uniforms, floor mats and restroom supplies