When their National Uniform Provider Left them Twisting, Screw Manufacturer Turned to Budget

Friday, September 27, 2019

Graham Fasteners is a 28-year-old family-owned manufacturer of socket cap screws that prides itself on providing high-quality products, on time, at a fair price.

Customer service comes first, of course. But clean uniforms are a priority as well.

“It’s very important that we have (clean) uniforms every day, especially in the summer,” said co-owner Angie Graham. “We have a lot of oil and we get dirty all day. It’s a grubby job.”

When a big national uniform provider kept them waiting too long for clean uniforms, the company knew it was time to look elsewhere.

“That was the kicker. That made me say, ‘That’s enough,’” said Graham. “It’s not like our guys can take their uniforms home and wash them. And they shouldn’t have to.”

Angie said the company’s billing practices were another source of frustration.

“The invoices changed every week. The charges were outrageous. Getting charged for things we didn’t even get,” Graham said.

In addition, deliveries were chronically short and Graham was forced to spend time she didn’t have trying to track down missing uniforms.

A Turn for the Better: Reliable Work Uniform Service

Seven months later, Graham Fasteners is very happy to have made the switch.  Graham says Budget’s customer service has been consistently high quality.

“Our delivery guy is great,” she said “He always comes at the same time. He’s very friendly.”

Graham also appreciates not having to worry about whether a delivery will contain the right number of uniforms. She no longer has to take time out to track down uniforms for her employees.

Another benefit she cites:  invoices that are accurate and consistent.

“The billing is always the same every week. And every so often the sales guys come out to make sure that we’re happy,” said Graham.

In short, Graham says she would be quick to recommend Budget Uniform to other businesses.

You Deserve High-Quality Work Uniform Service

At Budget Uniform, we believe that providing reliable and consistent service is the least you should expect from a work uniform provider. But too often, we hear stories of businesses paying a national provider for work uniform service and then having to spend their own time managing an endless series of problems. Meanwhile, they’re paying the added price of sending their employees to work in uniforms that don’t send the right message to their customers. That’s not how we do business.

We’re a local, family-owned business, serving clients who take customer service as seriously as we do. You work hard for your customers and your work uniform provider should work just as hard for you. If you’re doing part of their job, you’ve got the wrong work uniform provider. Give us a call or click on the link and we’ll show you what the right uniform program looks like.

Request a quote today for work uniforms, floor mats and restroom supplies